Recently several members, with acute hearing problems such as tinnitus and dystonia but who are not actually deaf, have announced that they are willing to confront shops, restaurants, banks and other places that fail to provide for their condition. (The Equality Act of 2010 ‘requires service providers to make a reasonable adjustment for disabled people to make sure that they are not places at a substantial disadvantage compared to non-disabled people. This may include such actions are accommodating requests for communications to be conducted in a particular format.’ See the post for 28 October 2018). As most establishments are probably quite unaware of the Equality Act, initial reactions may be bafflement and even disbelief. However, pointing out the Act’s implication could lead many places to reconsider their piped music policies, for they are unlikely to want to be seen to be breaking the law. We will be producing a new card along these lines for members’ benefit.