More supermarkets introduce ‘Quiet Hours’

Tesco in Marlborough has introduced a Quiet Hour’ every Wednesday from 2-3pm. A customer, Nicola Barker, who finds noise physically painful, had protested and Matt Jones, listened to her protests and decided to act. We wanted to help our customers and make shopping easier for them,’ he said. Not only piped music but tannoy announcements and bright lights are muted during this weekly hour of peace. Since introducing the Quiet Hour, staff in Marlborough have noticed ‘many more customers benefitting from the less intense experience.’ There is as yet no plan by Tesco to expand Quiet Hours nationally, however. We sneed to keep writing to Tesco’s CEO Dave Lewis dave.lewis@uk.tesco.com

Meanwhile the Co-op has been running similar  ‘autism awareness hours’ at some of their branches across the country and will be ‘running more going forward.’