Category Archives: Pipedown news

ALERT: ‘Dr Rock’ threatens hospitals with loud music

Dr Julia Jones, aka ‘Dr Rock’, has been trying to push her programme of playing nonstop rock music in almost every public venue for years. She now has the nation’s hospitals in her sights. She wants to make it easier to play non-stop rock music throughout hospitals, including in the wards by granting the NHS a blanket licence. Her claims – that this relentless cacophony will boost the nation’s health and mental well-being – will seem absurd to many people, but we should all be warned. She already has two peers – Lord Howarth and Lord Clement- Jones – seemingly signed up to support her. Her personal interest in this is very obvious – see the section in italics below.

Dr Jones is quite open about her aims:  ‘I’m calling out to the UK public and decision makers to urge the music industry to quickly create two new music licences: one that health and fitness professionals can buy to use music in online classes and one that the Department for Health can buy to use music across the NHS. I truly believe that this will not only help transform the health of the nation but also provide a new health revenue stream for the music industry [my italics]…. There’s a growing number of people within the music industry who want to see this happen, but these conversations are slow. Let’s act fast. Lives are at stake.’

Patients’ healths and even lives could indeed be at stake if her proposals were accepted. Repeated evidence from research over many years (see earlier entries) confirms that most people do not want such endless noise, especially when they are lying ill and perhaps immobilised in hospital. Dr Jones’ interests are directly, even dangerously opposed to patients’ real well-being. (No one would dispute, however, that music can be a highly effective therapeutic tool when carefully tailored for the individual needs of each patient. This is not what is being proposed, however.)

Write explaining all this to your own MP, who is the relevant person to write to, and also to Lord Howarth howartha@parliament.uk and to Lord Clement-Jones timcjones6@gmail.com, and to any other peers you know.(Lord Clement-Jones says he actually does not want to see hospitals filled with piped music but this would be the likely effect of the proposal.)

It is probably better, however, not to bother any hospitals just yet, not until the Covid-19 Crisis has abated further.

Turning down the muzac helps reduce the spread of Covid-19

As the UK prepares to reopen most shops, pubs, restaurants and clubs, there is some welcome if unexpected advice to help stop any resurgence of the virus in public places: Turn the music down! The advice comes with the belated recognition that loud music makes diners and drinkers talk – indeed, shout – louder than they would otherwise. And when shouting or talking loudly, you spray far more saliva around a space than when talking at a more normal volume. As problems with Covid-19 look likely to persist for some time, restaurants and pubs should take note of this new safeguard for their customers. Otherwise, lockdown may return!

The real message is: piped music helps spread Covid-19 (and probably other viruses too.) So turn it off, or at least right down.

80% of people driven out of pubs, restaurants, cafés by noise, new study shows.

A new study shows that 80% of people have cut short their visit to a pub, café or restaurant because of noise, while 75% say they would eat out more often if places were quieter. The new survey comes from Action on Hearing Loss (formerly the RNID). In 2016 AHL urged restaurants to turn the music down – and the lighting levels up – to create a better environment for people with hearing problems, who make up some 15% of the population. About 30% of the population is unusually sensitive to background noise without necessarily having hearing problems. As a result of this survey, Mumbli, a company that ranks venues on their acoustic quality, is to launch a campaign to develop ‘Michelin star style’ system to rate the ‘sound aura’ of venues across the UK. The new system combines acoustics, reverberation time and other data to mark London’s venues. So far they have measured noise in about 300 places, mostly around Shoreditch in east London. They aim to measure another 1,000 places in London and the UK in 2020.

The survey reinforces the point that piped music, a major contributor to noise in pubs etc, repels rather than attracts customers. Hence the success of Wetherspoons and Sam Smiths pubs, both of which shun piped music.

(This entry, which was posted before the closure of all pubs, restaurants etc on 20th March, may lack relevance now. But when pubs along with everything else finally reopen, it will be as pertinent as ever.)

New quiet guide app for smart phones

Greg Scott, who lives in New York City, has developed a new app that can be used on smart phones to let people search with great precision for quiet bars, restaurants etc when in a strange city. Places are colour coded according to their tranquillity: red is for noisiest cacophony, green for soul-restoring peace. It also allows people to add their own suggestions to the data base. The app works properly only via iPhones at present -– they have effective sound meters while Androids do not – although anyone can use any type of computer to search for quiet places. A site’s location is shown on a useful small map but no other details are given as yet. Most current listings are in the USA – inevitably, as most contributors to date are American – but Greg Scott has plans to extend the data base to cover London, then the major British cities and then on to Madrid, Paris and other European cities. This new app has immense potential, for through it restaurateurs etc around the world will at last see how their places are really being rated by customers. Look at http://soundprint.co

Tesco extends its quiet hours

Philip Hill, Manager of Tesco Scotland, has agreed ‘that it would be good to hold a couple of quiet times in our stores during the festive period’. The good news is that this isn’t a single hour first thing in the morning, which is all that most supermarkets have offered until now, but a whole morning from 9am – 12pm. The two quiet mornings will be Wednesday, 4th December, and Wednesday, 11th December. All Tesco stores in Scotland should be participating, including the Tesco Express stores which recently started playing music and were what sparked off Quiet Scotland’s original complaint. Clothing outlets within Tesco stores will also be included, but not coffee outlets, such as Costa. (Apparently, these need more negotiations).

This is real progress. When Quiet Scotland first started writing to supermarkets, they were either ignored us or sent a standard letter suggesting that no one else ever complained. The same response is often received across the whole UK, of course. Stores very rarely turn off their Christmas music, certainly not for a whole morning at a time. (See the previous post Christmas Cacophony Again!)

Quiet Scotland inspires us all. Wherever you live in the UK, do write to the Chief Executive, Dave Lewis. His email is dave.lewis@uk.tesco.com His postal address is Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, UK, AL7 1GA

AUTISM HOUR & PURPLE TUESDAY

Autism Hour took place on 5 October. This is the third year it has been held and more shops have been participating each time. Although  a few supermarkets now provide one ‘quiet hour’ each week, Autism Hour involves hundreds of stores and shopping malls that don’t currently participate. Their involvement also includes staff being given training on the needs of autistic customers.This year there is even a letter template on their website so that you can write to your local shops, asking them to participate. Purple Tuesday (12 Nov) which focusses on changing the customer experience for disabled people, is on it’s second year. Participating organisations will make public commitments (a minimum of one new activity or initiative) to ensure sustainable changes are made. For organisations, this will result in the opening up of products and services to the disability market. One of these activities is formalising quiet hours. Last, but not least, the British Tinnitus Association has launched a Safe around sound campaign.

Pipedown strongly supports these initiatives. Let’s encourage far more shops to go muzac-free.

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k-free for far longer.

BBC’s new plans to tune out background music

The BBC is testing ways of letting viewers tune out background noises, including music which is often so loud that it is foreground music. This should make dialogue easier to follow and allow the sounds of nature on wild life documentaries  to be heard. A trial version on the BBC website adds a slider button as well as the overall volume control. Moving the slider to the left reduces background noises of all sorts. The project is aimed chiefly at the 11 million Britons with hearing loss but will make dialogue much more comprehensible for everybody. It will also reduce, if not eliminate, superfluous and very irritating music.

The technology, which is said to be very labour intensive, is still experimental but it could become available on Iplayer and even on broadcast television as the BBC develops a ‘personalised system of broadcasting called object-based media’.

New W.H.O. study confirms links between noise and ill health

Last year, 2018, the World Health Organisation  (W.H.O.) issued new guidelines for noise across Europe. Its chief conclusions are that current government policies and targets on noise are inadequate and out of date and that new targets need to be set. The W.H.O. recommends tough new limits on aircraft noise both at day and at night.  Affected communities should be consulted about changes in flight paths and the construction of additional runways. The adverse effects of noise on health, with sleep deprivation leading to lack of concentration, especially among children, and to accidents at people work and while driving, are well established. New evidence has emerged to show that night time noise can cause cardiovascular disease, particularly for those living under flight paths. Even while a person is asleep noise can cause the release of stress hormones, damaging blood vessels, including the coronary arteries. Three quarters of the population in Britain live in areas where night-time safe noise levels are exceeded.  So noise really is a major health hazard, even for those not fully aware of it. And music, when unwanted and impossible to escape, becomes just another form of noise.

another form of noise.

Nigella Lawson attacks loud music in restaurants

Nigella Lawson, the famous super-chef, says that the thump of loud music now found in some of the most fashionable (and expensive) restaurants leaves her ‘unable to taste her food’.  She says she is ‘allergic to all noise including music in shops and restaurants…  It is utterly draining. And it drowns out the taste of food. I’ve always presumed that these decisions are made by people who feel uncomfortable without  noise.’ Many other chefs agree with her.  Paul Askew, Chef Patron of the Art School in Liverpool, said that ‘great food needs to be tasted in a softer, more gentle environment’ and that he tries in his restaurants to ‘create an oasis of calm and a sanctuary of restoration for the soul.’  Oisin Rogers, who runs The Guinea Grill in Mayfair, thinks that bad music can ruin one’s appetite. ‘Canned music is often an irritant, an annoyance. It might please some folk but never all. And it is irritating. Nigella is perfectly correct. It is impossible to enjoy food while irritated.’ Although not all chefs accept this argument, a poll in The Daily Telegraph of 8th June found that 55% of respondents agreed that restaurants should stop playing music.

Skipton Building Society cuts the on-hold muzac.

Welcome news appeared in the Spring 2019 magazine of the Skipton Building Society:- ‘We[the Skipton Building Society]  recently gave customers the option to turn off the music and messages they’d usually hear if they were put on hold during a call to us. It was originally intended to help customers with accessibility needs who are affected by loud music. However, figures show that on average so far this year, 35% of our callers are now opting for the silent option and we’re getting great feedback from customers.’ This shows that a significant  proportion of customers – not just those termed disabled – prefer silence to canned music down the line, debunking the old myth that callers ring off if there is no muzac to reassure them.

Firstdirect, the online/telephonic banking service, now plays birdsong rather than muzac while customers are kept on hold – an improvement that is welcomed by many – though not apparently all – customers. We should reassure Firstdirect and the Skipton BS that they are doing the right thing, and persuade other banks and building societies to offer the same option of silence or of birdsong.