The Coop supermarket chain has won the wooden spoon of being voted the worst offender for piped music. Although the chain is not everyone’s choice of shop, it is often the only place that the most vulnerable in society – those who cannot drive for whatever reason, for example – find they have to do their shopping. It is also a chain that loudly proclaims its ethical ideals. So whether or not you shop there regularly, write in protest to its CEO Steve Murrells firstname.lastname@example.org
(NB: Not every branch of the Co-op is controlled by the London HQ. The East Anglia and Midlands branches have some autonomy, so it is wise to check the status of a branch before making a protest.)
The Nationwide Building Society, which until recently prided itself on not having piped music, is now introducing it, doubtless misled by the mendacious propaganda of the piped music industry. Email www.nationwide.co.uk/support/contact-us/make-a-complaint or by post to The Complaints Team, Nationwide Building Society NW 2020, Swindon SN38 1NW As the Nationwide is still converting once pleasant branches to muzac-filled places of torment, it is well worth writing NOW.
In the USA the Ann Arbor, Michigan group, with its fine new website, has been getting noticed in the local and national media. See http://quietannarbor.org
Meanwhile in London Carol Caplan has held the first meeting of Pipedown London. She is planning to leaflet concert-goers at the Proms Season at the Albert Hall this summer, realising that lovers of real music freely chosen are among those most likely to hate the unwanted piped sort. Do support her by offering to help leaflet on some evenings – this should only take at most 30 minutes. Or make other suggestions. Her email address is email@example.com
In Germany Lauchsprecheraus! is now under new guidance and continues to combat piped music in Germany. See pipedown.de/
The address for Pipedown UK’s HQ remains firstname.lastname@example.org
Recent reports indicate that several train companies are considering dropping Quiet Carriages on trains, on the grounds that such carriages are difficult and expensive to police and not really very popular. Write in to the heads of the relevant rail companies around the UK and tell them just how wrong they are.
Originally Quiet Carriages were established because of the noise caused by passengers talking non-stop on their mobiles, and by their ring tones. Now, as more and more people use text or email rather than talking to communicate, this particular problem has shrunk but the need for carriages that are quiet overall (with no very loud conversations, for example) grows as the world itself grows ever noisier.
Write also to the newspapers and even to your MP.
Andy Mellors is the top personage at South West Railways, and his email address is email@example.com
For Virgin, which has already stopped having Quiet Carriages in First Class, David Horne is the CE, firstname.lastname@example.org
Other rail CEOs’ e-addresses can be found at https://www.ceoemail.com/index-search.php
‘The omnipresent curse of annoying muzak’ is the fourth most commonly hated aspect of hotels today, reports The Good Hotel Guide in its just published 2018 edition. (Poor Wifi reception, dim lighting in bedrooms and ‘captive’ coat hangers were the first three most hated things in modern hotels.) The Good Hotel Guide, one of the few such guides to remain wholly independent and impartial, gives full details about the piped music – or lack of – in each hotel reviewed.
All ASDA supermarkets turned off their muzac and reduced other acoustic and visual disturbances to a minimum for an hour last Tuesday to allow people with autism to shop in peace. This is a real advance: a major chain at last recognising the impact excessive noise can have on its customers. ASDA needs to expand the scheme to having well-advertised quiet hours every day of the year, however. Autism sufferers are of course especially vulnerable but they are not the only shoppers harmed by piped music. The 15% of the population with hearing problems are also badly affected, as are people with many other problems, from hyperacusis and tinnitus to ME. It is high time supermarkets woke up to this problem.
Email ASDA’s CEO Roger Burnley email@example.com,to press him to extend the scheme and make it a permanent feature of the chain, not a one-off. firstname.lastname@example.org
Meanwhile, keep protesting to the Co-op which is finally showing signs of listening to its customers. Email the Co-op’s CEO Steve Murrells, perhaps also pointing out how well Aldi and Lidl are doing without any music. email@example.com
A new survey from New York reveals the effects on human health of noise of all sorts. Noise is now second only to air pollution in its adverse effects on human health. Hypertension and cancer are two of the potentially fatal illnesses that excessive, non-stop music – which triggers a fight-or-flight response – can cause. And, as the report in Harpers Bazaar magazine points out, you can no longer hope to find a refuge in bars, hotels, restaurants or even bookshops, as almost all are filled with piped music!
‘Loud noise correlated with high-stress events that could damage tissue: thunder, animal roars, screams, or war cries,’ says Bart Kosko, Ph.D., a professor of electrical engineering at the University of Southern California and the author of Noise. So, in response to rare but loud threats, we evolved to spurt out adrenalin, cortisol, and other stress hormones—chemicals that jacked up our bodies so we could fight or flee. A constant gush of stress hormones actually restructures the brain, contributing to tumor development, heart disease, respiratory disorders, and more. And of course, our hormonal endocrine systems haven’t had time to learn that car stereos aren’t out to get us. ‘Today we regularly get similar stress-hormone surges from car alarms, ringing phones, police sirens, leaf blowers, jackhammers, and amplified voices.’
The problem is of course global and not confined to the USA.
Carol Caplan has had a Brilliant Idea: handing out Pipedown leaflets to concert goers as they enter or leave a concert hall. As people who appreciate music when freely chosen are among our keenest members, targeting people at such concerts should prove far more fruitful than thrusting leaflets at the general public.
Carol would much appreciate other Pipedowners’ company and support. This should take members very little time but ideally you should live in or near London.
She is also interested in starting a Local Group for Pipedowners living in London, especially those living in the N2, N3, N8, N10, N11, N12, N14,N21, N22 post codes.
Contact her at Pipedown@ossian.me.uk
People living in the USA have long complained about the problems caused by piped music there. Now the Ann Arbor, Michigan group has relaunched itself with a sparkling new website http://quietannarbor.org
Although their intention is to focus on local problems first – understandably, the US being a big place – they are very happy to exchange contacts and ideas with Americans from other states. So do contact them firstname.lastname@example.org