Elizabeth Hunter of Ann Arbor, Michigan, has just launched a local US chapter of Pipedown, and has held her first meeting. She welcomes support from across the USA and Canada, but especially in her region, as she stresses that she aims to focus on regional problems. Do contact her at if you live nearby.

If you live anywhere near Colorado, contact Charles Wetherbee, the renowned violinist, who is thinking of starting a chapter of Pipedown in his part of the world.


Post a note about a place’s muzac-free/muzac-fouled status on Trip Advisor

With the holiday season now starting, many people will glance at Trip Advisor to check up on a hotel or restaurant. If you have recently visited a place free of piped music – or conversely one polluted to the rafters with it – say so clearly and prominently on Trip Advisor. If enough people praise a place for not having piped music, or conversely criticise it for having it, this should encourage the managers concerned to go or to remain muzac-free. All power to the customer!

Click on the link below.

Marks and Spencer stops its piped music!

From Wednesday 1st  June all branches of Marks and Spencer will be free of piped music, following a decision by its executive. ‘We’ve listened to customer feedback, and the licence to play music in all our stores has now been cancelled with effect from 1st June 2016′  said Gary Bragg. This decision, which will save Marks and Spencer money, is the result of years and years  of determined campaigning by Pipedowners and other people, who have refused to be fobbed off with bland dismissals. Marks and Spencer remains the UK’s biggest chain store, a national institution. So this is a great day for all campaigners for freedom from piped music.

Millions of customers will be delighted by this news. So will thousands, probably tens of thousands, of people working in M&S who have had to tolerate non-stop music not of their choice all day for years. Congratulate the management, especially the new CEO Steve Rowe,  by emailing M&S at

Now we can shop in peace!

Congratulate Steve Rowe head of M&S on giving up its muzac, and ASDA on its Quiet Hour Experiment


Steve Rowe has just become the new CEO of Marks and Spencer. He has marked his new approach by announcing that from 1st June all branches will be stopping their piped music. They have ‘listened to customer feedback’ and come to a sane decision. Congratulate him by writing to   or try the chairman Robert Swannell

The postal address is: Marks & Spencer Group plc, Waterside House, 35 North Wharf Road, LONDON W2 1NW  

And congratulate ASDA, a notoriously muzac-polluted chain. It is experimenting with having one Quiet Hour per week (on Saturday) when all the music, televisions and even escalators will be turned off in one of their Manchester stores for the benefit of autistic customers. Urge them to extend the experiment  to all their other stores and other times, and to consider making such quiet universal (though escalators do need to run.) The person to write to is Andy Clarke

New Zealand Pipedown starting up?

Susan Davis is hoping to start up a New Zealand Pipedown. It is very early days yet for the new group so please contact Pipedown UK  for her e-mail address if you live in – or often visit – New Zealand and would like to be involved. We can then send you her contact details.

And remember: Charles Wetherbee, the renowned violinist, is considering co-founding Pipedown USA. If you live in the USA or Canada and hate piped music, contact him


Halifax & Shropshire local groups starting up

Kenneth Close is starting up a local group based in Halifax (in Yorkshire, not Canada NB.)  Members living in or anywhere near Halifax who are interested can contact him at   (Membership of the group is of course free to Pipedowners.) Yorkshire Pipedowners: join Kenneth Close and start rolling back piped music in Yorks!



And Phil Fairclough who lives near Telford in Shropshire is also interested in getting a local group up and running. Contact him at if you live in or near Shropshire. 

As the amazing progress of the Quiet Edinburgh & Glasgow group in recent years shows, local groups can make a real impact. They allow members to meet (even if only electronically), discuss local issues and take local action – something Pipedown UK itself cannot do.  By meeting and talking to other Pipedowners living nearby, members realise they are not lone voices but make up a large section of the general population maddened by piped music. Mutual encouragement and support is far more feasible at local, rather than national, level.



Quieter shopping malls: the Birmingham Experiment

The Bullring in Birmingham, home to one of Britain’s largest shopping malls, has been experimenting with quieter music. For years pounding pop music has filled almost every corner and shoppers, of all ages and tastes, have had to tolerate it or leave. Now an experiment by Hammerson, which runs several shopping malls across Britain and is thinking of phasing out music because of its effect on shoppers, has shown that replacing clamourous loud music with softer ambient music – not blended ‘muzak’ but a sound closer to the sea – influences shoppers positively. They move less rapidly and seem to spend more. The results are still tentative but suggest that less noise equals more sales, at least initially. Pipedowners might prefer no background music at all but this sea music is better than, say, canned Vivaldi and certainly an improvement. But it would be interesting to see the effects of no music at all. Julian Treasure, chairman of the Sound Agency, is involved in the experiment.


Waterstones goes (mostly) muzac-free – but needs to be encouraged to remain so.

Thanks in part to pressure from Pipedowners and in part to the preferences of James Daunt its head, the booksellers Waterstones is now muzac-free in 205 of its 287 branches. James Daunt wants each Waterstones branch to decide its own policies, so he only encourages managers to drop the music, he does not demand. However, there has been the odd negative reaction to the new Quiet Shopping policy. Some shoppers have reportedly complained about the lack of canned music in their shops, normally when the branch in question is in a shopping mall already filled with music. One branch in Birmingham has recently reinstated piped music, perhaps as a result. To encourage Waterstones to persist with their quiet policy, congratulate the staff in each quiet branch and hand over a blue card saying  ‘Thank you for not having music.’ (Available free to members for an SAE.) Better still, write to James Daunt himself to urge him to continue his no-muzac policy and to congratulate him on revitalising Waterstones at

Spanish Quiet Eating Group started

Intrusive background piped music is a problem plaguing diners around the world, so the founding of  a similar group in Spain is welcome news.  Svante Borjesson has started a Madrid-based group, Comer Sin Ruido (eating without noise) at   He is concerned with all types of noise – a problem aggravated by the ‘hard surfaces’ favoured by too many designers at present, which echo or amplify background noises. He includes unwanted background music among the things that can wreck enjoyment of a meal. The site has a list of about 20 quiet restaurants around Spain, some with Michelin stars.

Anyone looking for, or knowing of, a quiet place to eat in Spain can contact  him at

Acoustic marmite in the British Museum? No thanks! say visitors – and The Times

The ‘Celtic music’ piped around the Celts: Art and Identity exhibition in the British Museum has been annoying visitors. One found the music ‘excruciating’; another advised people to take earplugs. Luke Turner, editor of The Quietus, an online magazine about music, said the music detracted from an otherwise enjoyable experience. ‘[It] felt like a real cliché of what you’d imagine Celtic music to be… like a “Celtic Moods” CD.’  The Times  devoted a leader (16 October) to  it, saying that ‘if people want music in museums let them plug it into their own ears.’  This is the first time a major national newspaper has discussed background music in a leader.

Dr Julia Farley, the exhibition’s curator, said she wanted to destroy any air of reverent silence, but she admitted the ‘Celtic music’ was a ‘bit of a marmite thing‘ i.e. you love it or loathe it. Unwittingly, she has revealed the misconception underlying most unwanted piped music. For while no one is ever actually forced to eat marmite in a restaurant (or anywhere else), far too often we are are forced to listen to music we hate. The final effects – irritation and alienation – are the exact opposite  of what the proponents of background music generally claim.