Is the Co-op starting to listen? And Tesco goes quiet (in parts)

Signs that the Co-op is not totally deaf to reasoned protests continue to emerge. It has promised ‘to undertake a small trial of music-free shops in order to gain some wider customer feedback’. The chain says that this is as a result of customers asking if the music could be turned off. Our emails and letters clearly have made a difference so let’s keep protesting. These ‘small trials’ of music-free bliss may not happen in your store. Meanwhile the group is getting a new CEO,  Steve Murrells. Email him at steve.murrells@co-operative.coop and stress the difficulties that piped music causes to people with autism, tinnitis, presbycusis, hyperacusis, misophonia and similar health problems, as well as the annoyance it causes to everyone else. (Parts of the Co-op group, such as the East Anglian and Midlands regions, are independent and  are so apparently free of muzac at present. Obviously they can be ignored but most Co-op branches are controlled centrally.) 

The Alloa branch of Tesco in Tayside has been trialling a Quiet Hour every Wednesday evening when not just piped music but other obtrusive noises are turned off to help people with autism (about 1% of the population.)  The company said feedback from customers during the trial had been ‘overwhelmingly positive,’  meaning that most non-autistic customers  also welcomed the novel peace. Tesco should make such experimental quiet hours the norm. Email its CEO Dave Lewis at dave.lewis@uk.tesco.com to tell him so.